FAQ
Frequently Asked Questions
Q: Do you ship to P.O. Boxes?
A: We currently only offer Standard Shipping to P.O. Boxes. Express and Overnight options are not available.
Q: Do you ship to freight forwarding addresses?
A: Hot Topic does not ship to International or domestic freight forwarders.
Q: I haven’t received my item. Who should I contact?
A: All orders are processed Monday - Friday only, and not on holidays. If you still think your order is missing in action, you can email us. If you still have questions, call Customer Service at 800-892-8674. For International customers, call +1626-603-3182
Q: Why doesn't the USPS website recognize the tracking number for an order I placed?
A: Your tracking number won’t be recognized until approximately 24 hours after your order has shipped.
Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is accurate and current.
Q: How much will I pay for International shipping?
A: Your shipping price is determined online by the weight of your order and the shipping destination. After the "Shipping Address" page, you’ll see a price for your order.
Q: I am currently stationed overseas on a U.S. military base. Can I still order from Hottopic.com?
A: Yes, you certainly can. All orders being delivered to a U.S. military address overseas will be shipped via U.S. Priority Mail. Select AA or AE from the state drop-down menu that corresponds to your U.S. military zip code. You can also receive a 10% military discount by calling 800-892-8674. For International customers, call +1626-603-3182.
Q: What are Shipping Surcharges?
A: Some items ship directly to you from our vendors. Depending on the item, the cost of shipping may be greater due to the item's unique size, weight, or fragility. We do our best to ensure that these shipping costs are kept at a reasonable amount.
Q: Where can I find if an item has a Shipping Surcharge?
A: If an item has a Shipping Surcharge associated with it you can find that information on the product detail URL by searching for the SKU on the website.
Q: Does the Shipping Surcharge ever change?
A: Shipping Surcharges associated with a product are subject to change at any time. The Shipping Surcharge for an item may also depend on the shipping method that you select in checkout.
Q: Are Shipping Surcharges waived when my order qualifies for free shipping?
A: Shipping Surcharges are not waived when your order qualifies for free shipping. The shipping method cost will be discounted and you must still pay the full Shipping Surcharge for the item.
Q: Do Shipping Surcharges count towards free shipping?
A: Shipping Surcharges do not count towards free shipping.
Q: Are Shipping Surcharges subject to additional taxes?
A: Depending on the shipping address, Shipping Surcharges may be taxable.
Q: Are Shipping Surcharges refundable?
A: Shipping Surcharges are not refundable nor exchangeable at this time.